Introduction
Welcome to the Summer 2026 semester! Information Technology (IT) has made some changes during the short break between the Spring and Summer semesters. Take a moment to familiarize yourself with changes you may encounter and some announcements you may have missed.
Reminders
Status Updates
Curious about whether a service or system is experiencing an issue? Review status.ggc.edu.
MyCourses Workshops
IT has scheduled online workshops for MyCourses features and integrated technologies. Check the GGC Events Calendar for dates and times!
Help Desk Single Point of Contact
The Help Desk is the central point of contact for all technology support requests. This includes but is not limited to password assistance, email delivery, MyCourses assistance, classroom technology support, and event technology support. To contact the Help Desk:
Email: helpdesk@ggc.edu
Web: helpdesk.ggc.edu
Phone: 678-407-5611
Temporary Location: Building L – First Floor. Help Desk hours are posted on the IT Services Help Desk page.
IT will never request your password or sensitive information via email, online form, text, or phone call.
Updated Services and Software
Opt-in to the New Content Experience for MyCourses
The MyCourses New Content Experience (NCE) is now available to opt in. Instructors can select to enable the new experience on a section-by-section basis. Please be aware that enabling or disabling NCE will also change the student experience in the course, so opting in or out after classes have begun is highly discouraged.
IT strongly recommends that instructors familiarize themselves with NCE throughout the Summer and Fall 2026 semesters, as it will become the default content experience for Spring 2027. Help Desk knowledge base articles and support materials have been updated to reflect the New Content Experience.
NCE workshops will be hosted by IT throughout the Summer and Fall 2026 semesters, and will be available on the GGC Events Calendar.
New Microsoft Teams Experience for MyCourses
There is a new Microsoft Teams experience for MyCourses. Information Technology has upgraded to the new Microsoft Education integration for collaboration with Microsoft tools. The Microsoft Teams Course Connector is no longer available.
Microsoft Education allows instructors to create a course team based on the MyCourses Classlist and schedule class meetings inside of MyCourses. The additional Meetings feature eliminates the need for instructors to provide meeting links to students. Students can simply navigate to the Microsoft Education link to join a Meeting.
New Zoom Web Portal Experience
Zoom has redesigned the Zoom web portal experience to better align with the Zoom Workplace desktop app. This redesign offers a cleaner layout with quick access to the universal header and options to start, join, or schedule a meeting.
The product waffle menu in the top right-hand corner replaces the previous left navigation panel. Read Introducing the new Zoom Web experience for details about this change. Zoom is performing a phased rollout of the new experience throughout May, so changes may not be effective until later this month.
Respondus Lockdown Browser + Monitor Second Camera
Respondus Monitor now supports a second camera, providing increased visibility of a student’s workspace during an online exam. Instructors can enable this new setting in the Lockdown Browser dashboard.
In addition to deterring the use of unapproved resources, a second camera enables more authentic forms of assessment:
- Record a science lab
- Show proficiency in a clinical procedure
- Show how equipment or tools are used
- Perform a hands-on demonstration
Instructors should confirm that all students in the course have access to a mobile device with a camera before enabling this setting. Most iOS and Android mobile devices are supported.
W.W. Norton Integration Upgrade for MyCourses
The W.W. Norton integration in MyCourses has been upgraded from the legacy LTI to LTI 1.3 for Summer 2026. The new integration allows instructors to add deep linking quicklinks to Content with ease.
The new tool will be available under Existing Activities > W.W. Norton Deep Linking. Instructors will be prompted to log into the W.W. Norton platform.
Need Help?
Contact the GGC Help Desk
Email: helpdesk@ggc.edu | Web: helpdesk.ggc.edu | Phone: 678-407-5611
Check status.ggc.edu for system and services availability.
Learn more in IT Workshops – OR- Schedule a 1-1 Consultation
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