Introducing…The MyCourses Support Team

Information Technology (IT) is pleased to introduce your MyCourses support team. This team is excited to assist you with your MyCourses requests and support.

Jackie Barkson

Name: Jackie Barkson

Office: A1033

Phone: (678) 407-5198


Request a technology consultation

Jackie Barkson joined the team as the Lead Learning Technology Administrator in April 2022 and has been working closely with David Robinson to ensure a smooth transition of MyCourses administration responsibilities.  Ms. Barkson has several years of experience as a Brightspace by D2L administrator at other USG institutions and has worked in higher education for over 10 years.  She is available to assist you with MyCourses, Kaltura, Zoom, and many other learning technologies.

Rachele Byrd

Name: Rachele Byrd

Office: A1036

Phone: 678-407-5062


Request a technology consultation

Rachele Byrd joined the team as a LMS Support Specialist in September 2021.  She has been working closely with David Robinson and Chris Robinson to assist with answering MyCourses and Zoom emails and tickets over the last few months.  Ms. Byrd comes to us from Wellesley College where she provided support for their learning management system and web conferencing tools.  She is available to support you with a variety of learning technologies and is especially knowledgeable with Zoom which we are very excited about as we transition away from Blackboard Collaborate.