Cellular Devices and Service Agreement
Cellular devices and service may be provided to eligible employees in accordance with APM 8.2.86 Cellular Devices and Services.
Cellular devices issued by IT are GGC-managed devices and are configured to support:
- Automated operating system and application updates
- Required software deployments
- Institutional cybersecurity protections
Standards and Processes
Requesting Cellular Devices or Services
Employees who require a cellular device or service to support business needs must have their supervisor submit the cellular request form on their behalf.
Requests are reviewed in alignment with APM 8.2.86 and applicable approval and funding requirements. Once approved, IT will coordinate device provisioning, service activation, and ongoing support.
Annual Re-authorization
APM 8.2.86 requires IT to conduct annual reviews of cellular device and service usage. Employees that use their GGC provided cellular device or service 20 minutes or less for 5 or more consecutive months will be required to return their device. Supervisors will be notified of any employees who are subject to cellular device or service returns during the annual re-authorization period.
Cellular Device Lifecycle Replacement
Employees may be eligible for a replacement cellular device when the device no longer performs according to expectations. Employees may submit a request to have their device evaluated.
International Service for Business Travel
Employees traveling internationally for approved business needs may request international cellular service only on GGC managed devices. International calling or data plans cannot be added to personal phones or devices.
If an employee does not have a GGC managed device, a temporary device may be issued. IT maintains a limited number of devices that may be checked out and provisioned with an approved international service plan based on business need, travel details, and device availability.
Additional requirements:
- Requests must be submitted at least 14 business days prior to travel dates.
- Checked-out devices must be returned within 5 business days after travel concludes.
- Supervisor or Internationalization approval is required.