Endpoints and Peripherals
Information Technology (IT) ensures that college issued IT-assets including endpoints (e.g. computers, tablets, cellular devices, servers, network devices) and peripherals (e.g. monitors, docking stations, webcams) used by faculty, staff, and students are supported and managed in alignment with USG IT Handbook endpoint security standards. These standards enable IT to support IT assets at scale through automated updates, software deployments, and cybersecurity controls. Standards also align with Georgia Gwinnett College polices, including APM 11.7 Information Technology Acquisition and Integration Policy, APM 8.2.86 Cellular Devices and Services, and APM 11.91 Lost, Stolen, Damaged Equipment.
Standards and Processes
Availability and Acquisitions
Computers
IT provides computers for eligible full-time employees, general classrooms, computer classrooms, and event spaces through the lifecycle replacement (LCR) program, as funding allows. In partnership with campus stakeholders, IT also coordinates lifecycle planning for special-purpose spaces and unique use cases. Review Computer Availability for details on the lifecycle refresh program.
In limited circumstances, IT may have a small supply of warranty-expired but serviceable computers available to address specific business needs. Availability is not guaranteed and is evaluated on a case-by-case basis.
Through the IT acquisition process, business units may request consultation and/or quotes to support the purchase of computers that meet specific business requirements.
Cellular Devices and Service Agreement
Cellular devices and service may be available based on business requirements. Please review the cellular device and service availability information.
Peripherals
Peripheral devices such as printers, docking stations, and monitors quotes may be requested through the peripheral quote request form. These devices meet IT standards and may be procured through approved vendors.
Special Purpose Computers, Peripherals, and Endpoints
IT will facilitate the purchase, implementation, and support for special purpose computers, peripherals, and endpoints required to support the business needs of the college. Review IT Acquisitions to initiate a consultation to discuss business needs.
Support
IT provides hands-on support for college-issued IT assets through the Help Desk. IT does not provide hands-on support for personally owned devices or devices owned by entities other than the State of Georgia.