At GGC, the Information Technology (IT) team facilitates and manages acquisition requests for new audio-visual spaces, computer hardware, and computer software outlined in the Information Technology Acquisition and Integration Policy. The IT team also consults and supports requests for IT Projects from GGC employees, requests for data and data risk assessments, and third-party integration with MyCourses. On this page, you will find the proper form for each acquisition type. If you have any questions, or need additional assistance, please contact the Help Desk using the contact information at the bottom of this webpage.
Audio-Visual Acquisitions
College employees can access audio-visual consultations to help decide how to acquire audio-visual equipment and/or solutions. You may wish to review the IT AV policy and the GGC IT Audio-Visual Standards Handbook and then request a brief consultation.
Modification to the Audio-Visual Experience in a Space
Base all requests for additions or modifications to the audio-visual experience on the IT AV policy and the GGC IT Audio-Visual Standards Handbook. Follow these steps to add or modify the audio-visual experience in spaces such as meeting/conference rooms, classrooms, laboratories, or event spaces:
- Obtain approval for the addition/modification using Space Management policies and procedures.
- Submit an IT Project Request. IT will use the project request to initiate a project, which may include consultations, proposal/quote development, and timeline development.
Purchase Audio-Visual Equipment Only
The IT AV policy and the GGC IT Audio-Visual Standards Handbook govern requests to purchase audio-visual equipment only (without installation services, programming, etc.). To discuss equipment needs, request a consultation.
Computer Hardware Requests
To facilitate acquiring hardware devices such as laptops or servers, users must start by submitting a Computer Technology Quotes service request. A senior Help Desk member will review your request. If necessary, they will arrange a consultation to discuss the request in detail. Upon approval, they will add a quote to your ticket. You must then procure a Purchase Order (P.O.) from the Purchasing department and upload it to your ticket. The Help Desk will finalize the order once they receive the P.O.
Data and Data Risk Assessment Requests
At GGC, individuals requesting data to support research, fund acquisitions, or grants must fill out the data request form. The data request form will inform us about your need for data, its use, audience, and any other essential information about why you are requesting the data. Based on your needs, the appropriate office will be notified and will get back to you as soon as possible. Form requires SSO authentication.
Data Risk Assessments
When you make a request, we may ask you to fill out a data risk assessment form to determine if your request aligns with GGC information policies.
IT Project Request
To initiate a project that may include consultations, proposal/quote development, and timeline development, submit an IT Project Request using the IT Project Request form. A GGC employee must submit project requests, and we prioritize them based on their alignment with the GGC Strategic Plan.
MyCourses Integration Request
College employees who want to integrate a third-party application into MyCourses should review the MyCourses Integration Requests page.
New Software Requests
To ensure efficiency and compliance with college processes, all new software requests must be submitted through a service request (SSO authentication required). This process begins with submitting a Software Acquisition Request, after which the request will be reviewed. A consultation meeting will be scheduled to dive deeper into the request details based on the answers provided in the form.
Need Help?
Contact the GGC Help Desk
Email: helpdesk@ggc.edu | Web: helpdesk.ggc.edu | Phone: 678-407-5611
Check status.ggc.edu for system and services availability.
Learn more in IT Workshops – OR- Schedule a 1-1 Consultation