Accounts and Access
Your GGC account is comprised of a GGC Username and password and is secured using multifactor authentication. Your GGC account gives you access to the following services:
Claw Mail
Claw Mail is where all communication from the College and College representatives will be sent after enrollment. Students will only have access to their Claw Mail after acceptance to GGC.
New Student Orientation Portal ( Grizzly Orientation)
The Grizzly Orientation Portal gives you access to your orientation account and is a mandatory experience for all new incoming students (excluding post-baccalaureates, students seeking to obtain a certificate, transients and re-admits). Use this portal to access pertinent new student information, reserve an orientation date and make updates as needed.
Grizzly Den within Banner
Grizzly Den provides self-service access to all academic and enrollment needs, such as registration, class schedules, grades, unofficial transcripts, student accounts, and financial aid. Grizzly Den also provides students access to DegreeWorks.
Degree Works
Degree Works allows you to run a degree audit, view any transferable credits and see what classes are remaining in your course of study. If you have questions about credit transfers, please contact the Registrar’s Office.
MyCourses
MyCourses is GGC’s online learning platform that provides access to course materials, assessments, and other course content.
GGC accounts may only be used to conduct official activities of the college. Please consult the Acceptable Use Policy for additional information.
Managing your GGC Account
New employees and students must obtain their initial password information and reset it with a password of their own choosing. At the time the initial password is reset multifactor authentication options must also be set up.
First Time Account Setup (Admitted students only)
For newly admitted students, look for an email titled “Congratulations from GGC!” and follow these steps to set up your new GGC account.
Step 1: Find Your GGC Credentials
Students receive their GGC Username and initial password via email communications sent to the email address used on their admissions application.
Step 2: Install Microsoft Authenticator App
Before logging in, download and install the Microsoft Authenticator App on your mobile device. This will be your primary method for Multi-Factor Authentication (MFA).
Please wait until step 4 before scanning the QR code with your authenticator app.
Step 3: Access the My Account Portal
Visit the My Account settings page and log in using your GGC credentials from step one.
Recommendation: Use a computer, not a mobile device.
Step 4: Set Up Multi-Factor Authentication (MFA)
After logging in, you will be prompted to set up Multi-Factor Authentication. Please set up both of the following methods.
Method 1: Use the the Microsoft Authenticator App and recieve a code everytime you log in. You will scan a QR code during setup.
Method 2: Use your phone number. You will recieve a code via text everytime you log in.
Important: To access to the Self-Service Password Reset portal, you will need both forms of multifactor authentication. For this reason, it is essential that you set up both authentication methods during the setup process. Completing this step will enhance your account security and ensure a smooth password recovery process.
Step 5: Change Your Initial Password
After completing MFA, change your initial password in the “Change Password” section of My Account if you are not already prompted to do so. Your new password must follow the GGC password requirements:
GGC Password Requirements
- Must not contain your account name or parts of your full name
- Must not include easily guessable personal information (e.g., birthdays, names, addresses)
- Must be at least 10 characters long
- Must include three of the following four character types:
- Uppercase letters (A–Z)
- Lowercase letters (a–z)
- Numbers (0–9)
- Special characters (!, $, #, %, etc.)
How long is the GGC account available to students?
Student accounts are disabled after 3 semesters of inactivity. Accounts for students who have graduated are disabled 3 semesters after graduation.
A student account will be deemed inactive unless the student has at least one registration activity (adding or dropping of a course) in the past 3 consecutive semesters. Inactive student accounts will be deactivated after the third semester of inactivity or the semester following graduation. Reactivation of deactivated accounts will only be possible if the student has re-enrolled.
Setting up your employee account
The Help Desk assists new faculty and staff with the initial setup of their GGC account. Please visit the Help Desk if you do not have access to your account because it has not yet been setup.
The Help Desk will also walk you through the process of attaching the Microsoft Authenticator to your account which will allow you to use the self service portal to reset your password if you forget it.
How long is the GGC account available to employees?
When a GGC employee separates from the college, their GGC account is disabled as of their separation date. We recommend transferring or archiving any necessary content before the employee’s last working day, if applicable
Changing or Resetting Your GGC Account Password
Note: If you do not have the Microsoft Authenticator attached to your GGC account, please contact the Help Desk to reset your password. Otherwise, follow the steps below:
Change Password on a GGC-Managed Windows Computer
Note: To change your password on a GGC-Managed device you must be on-campus and connected to the GGC network. If you are off campus, you must first connect to the network via VPN.
- Press Ctrl + Alt + Delete on your keyboard.
- Select “Change a password“.
- Select “Change a password“.
- Enter your old password, then your new password twice to confirm.
- Your GGC account password change is now complete.
Change Password on a GGC-Managed Mac Computer
- Visit Self-Service Password Reset (SSPR).
- Follow the prompts to reset your GGC account password. (You must have at least one form of Multi-Factor Authentication (MFA) already set up, such as the Microsoft Authenticator App or text message.)
Important: After changing your password, your password to log in to your Mac will still be your previous password. To align your login password:
- Open System Settings.
- Navigate to Users & Groups.
- Select your account and click Change.
- Enter the new password to synchronize it with your GGC account password.
Reset or Change Password Using a Personal or Non-GGC Device
- Visit Self-Service Password Reset (SSPR).
- Follow the on-screen prompts to reset your GGC account password.
Important: After resetting your password, your GGC-managed Windows computer will retain your previous GGC account password until you return to campus and connect it to the GGC network.
GGC Password Requirements
- Must not contain your account name or parts of your full name
- Must not include easily guessable personal information (e.g., birthdays, names, addresses)
- Must be at least 10 characters long
- Must include three of the following four character types:
- Uppercase letters (A–Z)
- Lowercase letters (a–z)
- Numbers (0–9)
- Special characters (!, $, #, %, etc.)
Need Help?
Contact the GGC Help Desk
Email: helpdesk@ggc.edu | Web: helpdesk.ggc.edu | Phone: 678-407-5611
Check status.ggc.edu for system and services availability.
Learn more in IT Workshops – OR- Schedule a 1-1 Consultation