The Help Desk has temporarily been moved
On January 2, 2026, Information Technology (IT) will temporarily begin operating the Help Desk in the Kaufman Library (Building L) on the first floor during Project J-440.
The Help Desk is GGC’s technology support desk and helps students, faculty and staff resolve IT issues. Help Desk tickets can be submitted online, but the Help Desk offers walk-in assistance. The ticketing system also holds forms for faculty and staff to request new software installations and data.
Looking to create a ticket? Check out the Help Desk Knowledge base before creating a ticket to see if your problem has already been addressed.
Hours of Operation
Standard Hours of Operation (Fall and Spring Semesters)
Monday-Thursday: 7:30am – 7:00pm
Friday: 7:30am-5:00pm
Saturday: 10:00am-2:00pm
Sunday: Closed
Help Desk Alternative Hours
Spring Break
Monday-Friday: 8:00am – 4:30pm
Saturday: Closed
Sunday: Closed
Summer Semester
Monday-Friday: 8:00am – 5:00pm
Saturday: Closed
Sunday: Closed
Thanksgiving Week
November 24, 25 (M-T): 8am to 5pm
November 26: 8am to 3pm
November 27, 28, & 29 (Th-Sa): Closed
Winter Break
December 10 – December 23
Monday – Friday: 8:00am – 5:00pm
Saturday and Sunday: Closed
January 2 – January 10
Monday – Friday: 8:00am – 5:00pm
Saturday and Sunday: Closed
The Help Desk is also closed on the following days of Fall semester:
September 1: Closed for Labor Day
Help Desk Quick Links for Students
The Help Desk provides support for GGC related software and equipment. Here are a few Knowledgebase articles that help answer common student questions:
Need Help?
Contact the GGC Help Desk
Email: helpdesk@ggc.edu | Web: helpdesk.ggc.edu | Phone: 678-407-5611
Check status.ggc.edu for system and services availability.
Learn more in IT Workshops – OR- Schedule a 1-1 Consultation